Returns Policy

Returns Process

You can request a return authorization number (RA#) online or you may also initiate a return by calling us at (920) 788-0220

• Once your return has been approved an email will be sent to you with your return authorization form. Please print your return authorization for and include it with your shipment back to Boat Prop Warehouse. You have 15-days from the day the RA is issued to return your merchandise so please be sure to print and ship at your earliest convenience.
• Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer's product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department. Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:

Ken's Sports, Inc

W2520 County Rd JJ

Kaukauna, WI 54130

Refund Policy

• All returned products must be in new, unused condition, and include the original box and/pr packaging with all paperwork and tags included.
• Once your return is received and inspected by Boat Prop Warehouse (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
• You are responsible for all shipping costs associated with getting your order back to Boat Prop Warehouse
  

Re-Stock Fee

• All returned products are subject to a 25% re-stocking fee. This is because certain items that have been special ordered to fulfill an order, will need to be returned to the manufacturer.

Exchanges

• Need to make an exchange? After you process your return, simply place a new order for the exchange merchandise. That means you'll claim the inventory and get your replacement fast!

Order Cancellation / Modifications

• If you change your mind, act quickly! We turn around and process orders extremely quickly.
• Orders can be modified or cancelled only while their status is labeled "Order Received." Once an order has a status of "Order Processed," it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used of Damaged Merchandise

• Any merchandise/propellers which have be used on "tested" are condsidered used and cannot be returned.
• Craigslist, eBay and online forums are excellent resources if you have a used item you do not want that can no longer be returned

Defects

• Each manufacturer has its own warranty policy. Boat Prop Warehouse will assist customers with their warranty; however Boat Prop warehouse does not provide any direct warranty on any item sold.